TQM and SQC (ME-504 (B)) - Important Questions

What is ISO and the ISO 9000 quality system, and what are its salient features?

What are the principles of TQM and what is meant by quality functions?

What are the requirements of Business Process Re-engineering (BPR)? Explain.

Write about Malcolm Bridge National Quality Award.

Define total quality leadership.

Explain the inter-relationships among Deming's 14 points.

Discuss the Taguchi quality loss function.

Explain the PDSA cycle (Plan, Do, Study, Act) and construction of R-charts and s-charts including trial control limits and out-of-control points.

Control charts for X-bar and R are maintained on certain dimensions of a manufactured part, measured in mm. The subgroup size is 5. After 20 subgroups, sum of X-bar = 886.4 and sum of R = 88.6. Construct 3-sigma control limits for X-bar and R charts and estimate the process standard deviation.

Explain the concept of fraction defective and the theory, construction and use of the p-chart for fraction defective, including why it is used despite being less informative than X-bar and R-chart.

State and explain the conditions favourable for economic use of control charts for defects per unit.

Explain the cause-and-effect (Ishikawa) diagram to identify process defects.

Explain the seven wastes identified for elimination in continuous improvement of production processes.

Differentiate between Single Sampling Plan and Double Sampling Plan.

Discuss / explain the Operating Characteristic (OC) curve and its characteristics.