TQM and SQC (ME-504 (B)) - Important Questions

What is ISO and the ISO 9000 quality system, and what are its salient features?

What are the principles of TQM and what is meant by quality functions?

What are the requirements of Business Process Re-engineering (BPR)?

Write about Malcolm Bridge National Quality Award.

Define total quality leadership.

Explain the factors on which quality leadership depends.

Discuss the Taguchi quality loss function.

Explain the inter-relationships among Deming's 14 points

Explain the concept of fraction defective and the theory, construction and use of the p-chart for fraction defective, including why it is used despite being less informative than $\bar{X}$ and R-charts.

Construct 3-sigma control limits for $\bar{X}$ and R charts from subgroup data and estimate process standard deviation

State and explain the conditions favourable for economic use of control charts for defects per unit.

Explain the cause-and-effect (Ishikawa) diagram to identify process defects.

Explain the seven wastes identified for elimination in continuous improvement of production processes.

Discuss / explain the Operating Characteristic (OC) curve and its characteristics.

Differentiate between Single Sampling Plan and Double Sampling Plan.